Refund Policy
Last updated: August 26, 2026
This Refund Policy describes the conditions under which Volyhiy may issue refunds for purchases made through our platform at volyhiy.com. By completing a purchase, you acknowledge that you have read and agreed to the terms set out below.
1. General Principles
Volyhiy is committed to delivering high-quality webinar experiences and educational content. We evaluate refund requests on a case-by-case basis and aim to resolve all inquiries fairly and promptly. Refunds are not automatically guaranteed and are subject to the eligibility criteria described in this policy.
2. Eligible Purchases
This policy applies to the following types of purchases made on our platform:
- Single webinar session registrations
- Webinar bundles or multi-session packages
- Subscription plans providing access to live or recorded content
- Any other paid digital products or services offered through Volyhiy
3. Refund Eligibility
3.1 Standard Refund Window
You may request a full refund within 14 calendar days of the original purchase date, provided that:
- The webinar session has not yet taken place, or
- You have not accessed more than 20% of any associated recorded or downloadable content
3.2 Requests Outside the Standard Window
Refund requests submitted after the 14-day window will not be considered eligible unless exceptional circumstances apply, as described in Section 5 of this policy.
3.3 Partially Consumed Services
If a refund is requested for a bundle or subscription where a portion of the content has been accessed, any approved refund amount will be calculated on a pro-rata basis, reflecting the unused portion of the service.
4. Non-Refundable Items
The following are not eligible for refunds under any circumstances:
- Purchases where the full webinar session has been attended or streamed live
- Recorded content that has been fully accessed or downloaded
- Promotional, discounted, or complimentary purchases clearly marked as non-refundable at the time of purchase
- Subscription fees for periods already elapsed and consumed
- Processing fees, transaction fees, or charges imposed by third-party payment providers
5. Exceptional Circumstances
Volyhiy may, at its sole discretion, approve a refund outside the standard eligibility window in the following situations:
- A technical failure attributable to our platform that prevented you from attending or accessing a purchased session
- A session was cancelled by Volyhiy and no suitable replacement or rescheduled date was offered
- A significant and material discrepancy existed between the described content and what was actually delivered
- A documented medical emergency or serious unforeseen personal circumstance that prevented attendance
Requests based on exceptional circumstances must be submitted in writing with relevant supporting information. Approval is not guaranteed and will be assessed individually.
6. How to Submit a Refund Request
To initiate a refund request, please contact our support team using the details below:
- Email: info@volyhiy.com
- Phone: +353 46 902 3830
- Postal address: Blackabbey Rd, Blackabbey, Adare, Co. Limerick, V94 K27E, Ireland
Your request should include the following information:
- Full name and email address associated with your account
- Order reference number or transaction identifier
- Name of the webinar, package, or subscription purchased
- Date of purchase
- A clear explanation of the reason for your refund request
- Any supporting documentation, where applicable
7. Processing Timeline
| Stage | Estimated Timeframe |
|---|---|
| Acknowledgement of request | Within 2 business days |
| Review and decision | Within 7 business days of receipt |
| Refund issued (if approved) | Within 10 business days of approval |
| Funds reflected in your account | 3–10 business days depending on payment method |
Timelines are estimates and may vary depending on your financial institution or payment provider.
8. Refund Method
Approved refunds will be returned using the same payment method used for the original transaction. Volyhiy does not issue refunds via alternative payment methods, cash, or credit transfers to different accounts unless the original payment method is no longer available, in which case an alternative arrangement will be agreed upon in writing.
9. Chargebacks and Disputes
We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or card provider. Initiating a chargeback without prior contact may result in the suspension of your account pending investigation. We will cooperate fully with any payment provider dispute process and provide all relevant transaction records.
10. Subscription Cancellations
10.1 Cancelling a Subscription
You may cancel an active subscription at any time through your account settings or by contacting our support team. Cancellation takes effect at the end of the current billing cycle. You will retain access to your subscription content until that date.
10.2 Refunds on Subscriptions
Subscription fees already charged for the current billing period are non-refundable upon cancellation, except where the cancellation is initiated within the 14-day standard refund window from the date of the initial subscription purchase and no substantial content has been accessed.
10.3 Automatic Renewals
If a subscription renews automatically and you did not intend to renew, please contact us within 5 calendar days of the renewal charge. We will review such requests and may issue a refund at our discretion if no content has been accessed during the renewed period.
11. Modifications to This Policy
Volyhiy reserves the right to update or modify this Refund Policy at any time. Changes will be published on this page with a revised effective date. Continued use of our platform following any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
12. Contact Us
If you have any questions about this Refund Policy or need assistance with a refund request, please reach out to us:
- Email: info@volyhiy.com
- Phone: +353 46 902 3830
- Website: volyhiy.com
- Address: Blackabbey Rd, Blackabbey, Adare, Co. Limerick, V94 K27E, Ireland